Alissa Addicks

Alissa is driven to help organisations work better. She is a business process improvement and customer service professional with experience across complex organisational environments. This background has given her clear insight into the value of strong process documentation and effective knowledge management systems, as well as the efficiencies they unlock for teams.Alissa brings practical experience from customer service roles in both the commercial and education sectors, which strengthens the customer-focused perspective she brings to her work. She is skilled in business process mapping software, customer service management, stakeholder engagement, lean methodology and human resource practices. A trained facilitator, Alissa builds strong, positive relationships at all levels and is known for her collaborative approach and excellent interpersonal skills.She combines technical process capability with a people-centred style, helping organisations improve the way they operate while supporting teams to adopt better, more sustainable ways of working.